Zendesk Suite
Implementation
Let's turn your customer service into your strongest business advantage
Let's Start
Let's turn your customer service into your strongest business advantage
Let's Start
Bring all your customer conversations, agents, and workflows together — fully configured, automated, and tailored to your brand.
Our apps are among the most popular on the Zendesk Marketplace, powering integrations with Instagram, WhatsApp, Telegram, Discord, TikTok, and many others.
That means when we build your Zendesk Suite, we go far beyond configuration — we enhance it with the best tools, automations, and integrations built by us.
You get a complete ecosystem ready for growth, performance, and AI-powered support.
"At OAPPS, we don't just implement Zendesk.
We engineer it."
We're not your typical Zendesk partner — we are a certified implementation expert and one of the most active Zendesk app developers worldwide.
Our Process
Structured process. Predictable results.
Your Zendesk Suite Implementation is delivered as a clear, 12-week project with defined milestones and measurable outcomes. We combine fast setup, powerful integrations, and hands-on training to ensure your support platform is fully ready for scale.
Week 1
We start with discovery calls to understand your support structure, business goals, and customer communication channels. Together, we define priorities, integrations, and workflows for your Zendesk Suite.
Weeks 2–3
We configure Zendesk Suite to match your brand, processes, and service model:
Connecting support channels (Email, Chat, Messaging, Voice)
Setting up triggers, automations, macros, and SLAs
Creating views and routing rules for efficient agent work
Uploading multilingual content and configuring the Help Center
Installing marketplace apps (e.g. Jira, Slack, or OAPPS integrations)
Coordinating with your dev team for integrations and APIs
Preparing your team for self-paced learning via Zendesk Training Portal
Setting up Zendesk AI Agents for key communication channels
Weeks 4–8
We validate all workflows, test integrations, and refine configurations for real use. Together, we fine-tune automations, permissions, and escalation rules to ensure smooth operation.
Weeks 4–8
We help you structure and upload articles to your Help Center, build categories, and enable multilingual self-service. Instead of custom training, your team gets access to official Zendesk online training and certification materials.
From Setup to Measurable Success
Your support team will deliver faster, smarter, and more personalized experiences — powered by Zendesk and enhanced by OAPPS technology.
A fully configured, integrated, and branded Zendesk Suite ready for day-one operations.
Seamless integrations with social and business platforms — Instagram, WhatsApp, Telegram, and more.
Automations that improve agent productivity and dramatically reduce response times.
Unified communications across Email, Chat, Messaging, and Voice — one workspace for every conversation.
A foundation ready for AI, analytics, and proactive service — built to scale with your business.
Why OAPPS
Certified Zendesk Partner. Leading Marketplace Developer.
We're not just an implementation agency — we're a product-driven Zendesk partner with deep platform expertise and an extensive development background.
Learn MoreCertified Zendesk Partner
60+ successful Suite projects delivered
Top Marketplace Developer
Creator of leading Zendesk apps and social integrations
Hands-on Experts
We guide, build, and optimize — not just consult
Powerful Integrations
Instagram, WhatsApp, Telegram, Discord, TikTok, and more
End-to-End Support
From Suite setup to AI automation and ongoing success
No hidden fees. No complexity. Just results.
Extend Your Zendesk Ecosystem
From training to AI and social channels — we've built it all.
| Service | Details | Price |
|---|---|---|
| Service Migration |
From any system to Zendesk Suite | From $3,500 |
| Zendesk AI Agent — Chat | Chat channel setup | $14,000 |
| Zendesk AI Agent — Combo | Combo channel setup | $17,000 |
| Support | Zendesk optimization & maintenance (10 h/mo) | $12,000 / year |
| Marketplace Apps | ||
| Instagramer Suite | Connect and manage Instagram DMs & comments | From $49 |
| WhatsApp Business Connect | Full WhatsApp integration | From $29 |
| Telegram Connect | Native Telegram integration for Zendesk | From $29 |
| TikTok Connect | Manage TikTok messages in Zendesk | From $14.99 |
| Discord Connect | Bring Discord messages into Zendesk | From $49 |