Zendesk Premier Partner
Zendesk Suite Guided Trial
Experience the power of Zendesk with expert setup, real data, and measurable results — in just two weeks.
Experience the power of Zendesk with expert setup, real data, and measurable results — in just two weeks.
During this guided trial, you'll explore Zendesk as it's meant to be used — in real, everyday support scenarios. Our team will configure sample workflows, messaging channels, and automation rules to show how Zendesk handles real customer requests, collaboration, and response management. You'll experience how tickets flow across channels, how agents see customer context, and how automation speeds up resolution. We'll walk you through the tools, explain how they fit your business processes, and answer your questions — so by the end of the trial, you'll understand not only what Zendesk does, but why it's the right platform for you.
This is not a full implementation — it's a hands-on, guided exploration designed to help you make an informed decision.
Discovery calls (up to 2 hours) to understand your support processes and customer communication channels. Comparison of Zendesk plans and features — focusing on what your business actually needs.
Zendesk Support configuration based on your initial requirements. Multilingual content example: English + one additional language. Preparation of test content for your Knowledge Base (≈10 demo articles). Enablement of Messaging and Email channels. Setup of 2 key workflows (ticket routing, escalation, or automation rules).
Handover webinar (2.5 hours) to guide your team through the new environment. Q&A session (1.5 hours) to clarify open points and ensure full understanding.
Zendesk Support environment ready for real customer interactions.
Detailed recommendations for the next implementation phase after the trial.
Knowledge base structure with example content and multilingual setup.
Recorded handover session for future onboarding of your team.
Two optimized workflows configured and tested in your environment.
We adapt to your preferred tools for fast and clear communication.
Certified consultants with hands-on experience in complex Zendesk Suite deployments across Europe and Asia.
We design solutions that match your goals, not just the system's defaults.
You'll always know the project status, next steps, and deliverables.
Trusted by SaaS, fintech, and e-commerce companies worldwide.
From trial setup to scaling your help center and automations after go-live.
Your Guided Trial is only the beginning. When you're ready to move forward, OAPPS offers a full Zendesk implementation tailored to your scale and goals.
| Essential | 4–6 weeks | Up to 25 agents | $8,000 |
| Professional | 8–12 weeks | 25–50 agents | $13,000 |
| Enterprise | 12–20 weeks | 51–100 agents | $19,000 |
| Ultra | 20+ weeks | 101+ agents | Contact Us |