HAPPY TO BE

Zendesk Premier Partner

Boost your sales with Instagramer Suite

Reply to Instagram Direct Messages, Stories mentions, Comments and more in scale with IG powerful integration. Never miss a message from your customer.

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NEW REQUEST Via Instagram Hello, Can you help to track my order? kelly.r 12m ago Hello, Can you help to track my order? O oapps 8m ago Sure, what is your order number? kelly.r 12m ago It's F352235467 Reply in IG O oapps 8m ago I'm checking it. Please stand by O oapps 8m ago Your order will be delivered this week. Track delivery status → Write a message... 1

We are proud of brands using our integrations across the globe to support their customers in Instagram

😊 GIF

Discuss, Reassure, Sell and Support

Receive and Respond to Instagram Comments and Direct Messages

  • Receive and Reply with Text, Images, Video, Files
  • Enhance the impression from your message with GIF, Emoji
  • Connect multiple Instagram accounts — the more, the better for business!
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3 1 @ Reply @ Reply

Stories and Mentions

Receive Story Replies and Mentions

  • Don't miss your company check-up in Stories and client mentions
  • You can reply immediately in Helpdesk and the client receives your reply in Instagram
TAKE A LOOK
👋 😊 🎉 💬

Say "Hello"

Help your client to start the first dialog smoothly

Create "hello" messages and use them for good mood

LEARN HOW
Macro SLA Assign 7 days

Smart and comfortable dialog

  • Reply to post comments in a thread, Private replies to post comments
  • Unleash the full helpdesk power, use macros, triggers, SLAs, and ticket assignments
  • Reply via helpdesk mobile app
  • 7 days reply window
TRY IT FREE

Plans That Fit Your Growth

Choose a plan that matches your goals. All plans are billed annually.

Beginner

$49/mo

Billed annually · 1 account · 500 messages

  • 1 Instagram account
  • 500 messages per month
  • Comments & DMs
  • Sending attachments
START FREE TRIAL

Professional

$89/mo

Billed annually · 2 accounts · 6000 messages

  • 2 Instagram accounts
  • 6000 messages per month
  • Stories Mentions
  • Private replies to comments
  • Promoted post comments (beta)
START FREE TRIAL

Leader

$119/mo

Billed annually · 5+ accounts · 25000 messages

  • 5+ Instagram accounts
  • 25000 messages per month
  • All Professional features
  • Additional accounts at $23/ea
  • Unlimited messages at $399
START FREE TRIAL
Feature Beginner Professional Leader
Additional accounts above 5 — — $23
Unlimited messages — — $399
Comments under regular posts ✓ ✓ ✓
IGTV comments ✓ ✓ ✓
Promoted (non-organic, ads) post comments (beta) — ✓ ✓
Reels comments ✓ ✓ ✓
Private replies to comments — ✓ ✓
Direct Messages (various types) ✓ ✓ ✓
Stories Mentions — ✓ ✓
Sending attachments ✓ ✓ ✓
7 days DM reply window ✓ ✓ ✓

FAQ

Frequently Asked Questions

Yes, we support Post comments, Direct messages, Stories mentions and other types of Instagram content.

We do not limit number of accounts you can connect. Just choose the plan, that is good for you.

You can use standard Zendesk Explore dashboard or build custom dashboard to measure volume, responsiveness and efficiency of your Instagram support. Comments volume, SLA, FRT, CSAT, agent activity - all major metrics will work as usual.

You can use Zendesk Support Team or Zendesk Suite Team and above.

Our app will work both with standalone support and Suite.

It's flat monthly fee. We do not price per agent.

Time proven solution

We help businesses of all sizes to support their customers in Instagram since 2018

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messages delivered monthly
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conversations powered in the last year
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businesses use across the world

Ready to boost your Instagram support?

Start your free trial today and see the difference Instagramer Suite can make for your business.

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