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Zendesk Premier Partner

Boost your sales with Instagramer Suite

Reply to Instagram Direct Messages, Stories mentions, Comments and more in scale with IG powerful integration. Never miss a message from your customer.

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Instagramer Suite — Instagram conversations in Zendesk
Instagram comments and direct messages in Zendesk
Features

Discuss, Reassure, Sell and Support

Receive and Respond to Instagram Comments and Direct Messages

  • Receive and Reply with Text, Images, Video, Files
  • Enhance the impression from your message with GIF, Emoji
  • Connect multiple Instagram accounts — the more, the better for business!
Try It Now
Instagram Stories and Mentions in Zendesk
Features

Stories and Mentions

Receive Story Replies and Mentions

  • Don't miss your company check-up in Stories and client mentions
  • You can reply immediately in Helpdesk and the client receives your reply in Instagram
Take a Look
Hello messages — ice breaker feature
Features

Say "Hello"

Help your client to start the first dialog smoothly

Create "hello" messages and use them for good mood

Learn How
Smart dialog and bulk actions in Zendesk
Features

Smart and comfortable dialog

  • Reply to post comments in a thread, Private replies to post comments
  • Unleash the full helpdesk power, use macros, triggers, SLAs, and ticket assignments
  • Reply via helpdesk mobile app
  • 7 days reply window
Try It Free
Pricing

Choose the right plan for you

Beginner
$49/mo
billed annually
  • 1 Instagram account
  • 500 messages
Start Your Free Trial
Professional
$89/mo
billed annually
  • 2 Instagram accounts
  • 6,000 messages
Start Your Free Trial
Leader
$119/mo
billed annually
  • 5+ Instagram accounts
  • 25,000 messages
Start Your Free Trial
Feature Beginner Professional Leader
Additional accounts above 5 — — $23
Unlimited messages — — $399
Comments under regular posts ✓ ✓ ✓
IGTV comments ✓ ✓ ✓
Promoted (non-organic, ads) post comments (beta) — ✓ ✓
Reels comments ✓ ✓ ✓
Private replies to comments — ✓ ✓
Direct Messages (various types) ✓ ✓ ✓
Stories Mentions — ✓ ✓
Sending attachments ✓ ✓ ✓
7 days DM reply window ✓ ✓ ✓
FAQ

Frequently Asked Questions

Yes, we support Post comments, Direct messages, Stories mentions and other types of Instagram content.
We do not limit number of accounts you can connect. Just choose the plan, that is good for you.
You can use standard Zendesk Explore dashboard or build custom dashboard to measure volume, responsiveness and efficiency of your Instagram support. Comments volume, SLA, FRT, CSAT, agent activity — all major metrics will work as usual.
You can use Zendesk Support Team or Zendesk Suite Team and above.
Our app will work both with standalone support and Suite.
It's flat monthly fee. We do not price per agent.
Track Record

Time proven solution

We help businesses of all sizes to support their customers in Instagram since 2018

0M+
Messages delivered monthly
0M+
Conversations powered in the last year
0+
Businesses use across the world

Ready to boost your Instagram support?

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